Further to my letter dated 12 July 2022, I write to provide you with a further update on our
Based on our discussion with and feedback received from the Financial Conduct Authority (FCA), there
is now a strong possibility that we shall not receive the API authorization for our new remittance entity
Sonali Pay on or before 16 Aug 2022 and hence our remittance service will not be available to you
after that date. While we shall make every effort to resume the remittance service to you as soon as
we receive the API authorisation from the FCA, we are currently unable to commit any deadline for
I fully understand the inconvenience that you would face temporarily for not having access to our
remittance service and hence we have identified a few reliable alternative service providers who can
be used during this interim period. You can visit any Post Office in the UK who offer remittance services
via MoneyGram. Another alternative would be to use the services of Western Union, Small World or
BRAC Saajan who have many agents within your local community (i.e., off-license shops with Bangla
speaking staff). Our dedicated Bangla speaking officers at our Birmingham and London offices can
advise you further if needed regarding registering with another services remitter.
I thank you for your understanding and patience and look forward to serving you again in the near
future on your remittance needs.
If you need further clarification, please do not hesitate to contact us on 020 7877 8200 or via email
at firstname.lastname@example.org or email@example.com.
Mr Khawja Masum Billah
Chief Executive Officer